List of website links for provincial agencies

The provincial agency you can contact for more information depends on whether you obtained your loan or mortgage through a financial institution or a mortgage brokerage firm.

Provincially regulated financial institutions such as credit unions and caisse populaires

You can find more information about the complaint handling processes for provincially regulated credit unions, caisse populaires and other provincially regulated financial institutions on the following websites.

Alberta
Alberta Treasury Board and Finance
Alberta Superintendent of Financial Institutions
Contact information for making a complaint

British Columbia
Financial Institutions Commission

Manitoba
Manitoba Family Services and Consumer Affairs
Consumer and Corporate Affairs Division

New Brunswick
Department of Justice and Consumer Affairs

Newfoundland and Labrador
Credit Union Deposit Guarantee Corporation

Northwest Territories
Government of Northwest Territories

Nova Scotia
Department of Finance
Financial Institutions Division

Nunavut
Government of Nunavut

Ontario
Financial Services Commission of Ontario

Prince Edward Island
Department of Environment, Labour and Justice

Québec
Autorité des marchés financiers

Saskatchewan
Financial and Consumer Affairs Authority of Saskatchewan

Yukon
Government of Yukon

 

Provincially regulated mortgage brokerage firms

You can find more information about the complaint handling processes for provincially regulated mortgage brokerage firms on the following websites.

Alberta
Real Estate Council of Alberta

British Columbia
Financial Institutions Commission

Manitoba
Manitoba Securities Commission
Information on where to go for help

Newfoundland and Labrador
Department of Government Services
Financial Services Regulation Division
Real Estate & Mortgage Brokers
Mortgage Broker Complaints
Contact information

Nova Scotia
Service Nova Scotia and Municipal Relations

Ontario
Financial Services Commission of Ontario

Québec
Organisme d’autoréglementation du courtage immobilier du Québec (OACIQ)

Saskatchewan
Saskatchewan Financial Services Commission

 

Federally regulated financial institutions such as banks, trust companies, loan companies and cooperative credit associations

You can find more information about the complaint handling processes for federally regulated banks, trust companies, loan companies, and cooperative credit associations at the Financial Consumer Agency of Canada website.

 

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Definitions

Financial institutions includes banks, trust companies, loan companies, cooperative credit associations, credit unions, and caisse populaires.